Questions about yoghurt, goodness and natural products | About Muller

Milk is taken locally from cows across the Shropshire, Cheshire and Staffordshire countryside and kept in storage tanks ready for use.
The milk is collected from the farm in special insulated milk tankers to keep it cool and fresh. When the milk arrives at our Dairy it is pasteurised (heated through to stop bad bacteria growing), this ensures the milk is safe, just like the milk you have at home.
The milk is then pumped into special tanks where ‘friendly’ bacteria (also known as yogurt cultures) are added. This friendly bacteria ferments the lactose (the natural sugar in milk) turning it into lactic acid. The lactic acid sours the milk causing it to thicken, and form its characteristic yogurty texture and mildly tangy tast.
When the yogurt is ready it is cooled down to a temperature where the bacteria are no longer able to grow. For some yogurts, the yogurt is then gently mixed with fruit compote to make fruit yogurts.
The yogurt is then poured into pots and packaged ready to be sold in the shops.
In our famous Fruit Corner yogurts we produce a separate fruit compote to let you enjoy it in your own individual way.

Where are Müller® Yogurts made?

Our yogurts are made in Market Drayton, in the rural county of Shropshire surrounded by lots of lovely cows and fields. This is an ideal location for Müller allowing us to source 90% of our milk from within 30 miles of our Shropshire Dairy.
During peak demand, some products are sourced from other Müller Dairies in rural Saxony or Bavaria in Germany, the birthplace of Müller.

Can I freeze Müller® Yogurt?

Our yogurt is best enjoyed straight from the fridge. It is not recommended that you freeze and fully defrost yogurt as it leads to a poorer yogurt quality. However our consumers have told us that when decanted into suitable containers and frozen, out Müller yogurts make a delicious frozen dessert.

If I am pregnant am I still able to eat Müller® products?

Yes, all our milk is pasteurised on site and is therefore considered safe for pregnant women and breastfeeding mums. In fact milk and milk products can be an important source of protein, vitamins and minerals including calcium.

I want to keep my fat intake low, which Müller® products should I eat?

All Müller products can be enjoyed as part of a healthy balanced diet and lifestyle. In fact, the majority of our ranges are low in fat. For example, you can choose from our fat free Müllerlight range or low fat Müller Rice, Müller Vitality or Bio yogurt Corner.
We are careful to ensure the points of difference are stated on our packaging as well as clear labelling of the key 8 nutrients including total fat and saturated fat levels.
For full nutritional information on all Müller products please see the product section.
Or why not take a look at our healthy steps for tips and hints on healthy living.

What do you mean when you say 'contains a source of Phenylalanine'?

Phenylalanine is an amino acid found naturally within protein rich foods such as meat, cheese and milk and is one of the main building blocks of all proteins.
Where aspartame (a sweetener) is used as an ingredient it will contain Phenylalanine. Whilst this ingredient presents no issues for the majority of our customers, sufferers of Phenylketonuria (PKU) (around 0.01% of the population) need this information to avoid this ingredient.

What are Probiotics and Prebiotics?

Probiotics: Are beneficial bacteria that live in the digestive system. Certain probiotic cultures are added to foods like yogurts and yogurt drinks as they are beneficial in helping to maintain a healthy digestive system.
In a healthy individual the numbers of good (healthy) bacteria in the gut outweigh the bad (pathogenic) bacteria. Probiotic cultures help to promote the growth of 'good' bacteria, shifting the balance away from the bad.

Prebiotics: Are a form of insoluble fibre, that pass through the stomach and into the intestine intact, providing a selective food source for probiotic (good) bacteria already present.

What is the difference between probiotic and live yogurts?

Although they don't always highlight the fact on the label all yogurts bought from the chiller cabinet, whether fruit or plain, are 'live' or 'active' - meaning they contain live bacteria or active cultures. Providing they are stored correctly (in the fridge) and eaten by the best before date they will contain live bacteria. Probiotic yogurts contain a special strain of probiotic 'friendly' bacteria that have been clinically proven to reach the bowel and help restore the balance of good and bad bacteria.

What do the codes surrounded by a circle mean on the Müller® packs?

These codes are called identification marks and they appear on all of our products.
Where you see this mark you can be assured that the product has been produced in hygienic approved premises. The codes also give an indication of the factory where your product is made.
If it is made in Market Drayton, Shropshire in the UK, the following mark will appear:
UK
NP 005
EC
If it is made in Leppersdorf, Saxony in Germany, the following mark will appear:
D
SN 016
EWG
If it is made in Aretsried, Bavaria in Germany, the following mark will appear:
D
BY 718
EWG

Do Müller® products contain any of the artificial additives linked to hyperactivity?

No, as a responsible manufacturer we do not use any of the artificial additives linked to hypersensitivity referenced in the FSA's 2007 report in any of our products ie. Sunset yellow (E110), Carmoisine (E122), Tartrazine (E102), Ponceau 4R (E124), Sodium benzoate (E211), Quinoline yellow (E104), Allura red (E129).
In addition, our children's range - Müller Little Stars - is made from 100% natural ingredients.

Do Müller® products contain any artificial colours or preservatives?

No artificial colours or preservatives are used in any of our Müller products.

Which Müller® products are suitable for vegetarians?

Where our products are suitable for vegetarians, this is indicated on the packaging, the following ranges include a good selection of vegetarian products :
Fruit Corner
Bio yogurt Corner
Crunch Corner
Müller Rice
Amoré Luxury Yogurt
Little Stars
Vitality

Which Müller® Yogurts contain prebiotics & probiotics?

Regular consumption of prebiotics and probiotics can help to maintain a healthy digestive system.

The following products contain probiotics:Corner Bio Range.

The following products contain probiotics and prebiotics:Müller Vitality Range.

Which Müller® products are suitable for people with diabetes?

Diabetes UK doesn’t recommend a special diet for people with diabetes. They say “while the emphasis for people with diabetes used to be on severely restricting sugar, it is now recognised that the exclusion of sugar from the diet is both unnecessary and impracticable”.
“The diet for people with diabetes is a balanced healthy diet, the same kind that is recommended for the rest of the population – low in fat, sugar and salt with plenty of fruits and vegetables and meals including some starchy foods.”
In terms of the total sugar and fat content of our product ranges, the Müllerlight range is fat free and contains either no or relatively small amounts of added sugar, making it a healthier option for all.
For full nutritional information on all Müller products please see the product section.
For further information on diabetes, visit the Diabetes UK website www.diabetes.org.uk.

Which Müller® products are suitable for individuals with coeliac disease?

Gluten free products may be suitable for coeliacs, dependant on their individual circumstances. Products that contain no more than 0.002% (20 parts per million) gluten in accordance with EC Regulations are deemed to be gluten free.
These are the following product ranges:
Müllerlight (except for Limited Edition)
Fruit Corner
Müller Rice
Vitality Pre and Probiotic yogurts
Vitality Pre and Probiotic yogurt drinks
Amore
Little Stars

For further information on coeliac disease, visit the Coeliac UK website at www.coeliac.co.uk

Can I recycle Müller® packaging?

As the nation’s favourite dairy brand we are committed to the protection and enhancement of the environment and as such we endeavour to ensure that you can recycle the packaging of our products.
• Pots
Yes in principle it is possible to recycle our pots. All of our pots are made of plastic. While there are many schemes available to recycle our bottles made of High Density Polyethylene (HDPE), unfortunately there are very few household schemes to recycle the rigid plastics that are used for our pots.
The plastic used in our yogurt pots is either Polystyrene (PS) or Polypropylene (PP).These are easily identified by the Mobius loop underneath that will have either a number or the shortened description of the material or both.
We use PS for all our Corner products, Little Stars range, Müllerlight and Vitality.
Müller Rice used PP because the product can be microwaved and all our transparent pots are PP also.
Our Amoré yogurt uses a pot which is a composite of PS and paperboard and the two parts plastic and paper can be separated for easy recycling.
• Bottles
The bottles used for our delicious Vitality drink are made from High Density Polyethylene (HDPE). HDPE is often part of many kerbside collection schemes and readily recycled.
• Lids
Most of our lids (excluding Müller Corner and Little Stars range) are made from aluminium; therefore these can be recycled within aluminium recycling schemes.
Aluminium cans and foil can be recycled in one of the cash for cans schemes throughout the UK, or they can be donated to help raise funds for different local charities and community groups.
You can also give your aluminium to a local authority recycling scheme: most collect aluminium cans, and an increasing number operate foil schemes.
It is important to ensure that the lids are washed prior to recycling to help ensure the quality of recycled material.
For more information about recycling aluminium visit www.alupro.org.uk.
Our Corner and multi-pack lids are made from a laminate of paper and PET, which has been metallised. This means unfortunately these lids can not be recycled. Laminates are only used where other materials that are able to be recycled cannot.
• Sleeves
Our sleeves are made from paper or board, therefore these are also recyclable within any paper / board recycling scheme.
• Flow-wrap
The plastic film that surrounds some of our Multi-packs is actually made from PP, this material is used in many applications around the house from bread wraps to biscuit packets and is used as it is tough enough to hold the pots together even at less than 0.5mm thick. Being PP film again whilst it can be recycled there are limited number of recycling facilities for this type of plastic.

How do I go about recycling packaging?

In some parts of the country local authorities have started to include local collection points and kerbside collection for many plastics packaging
The best thing to do is contact your local authority to understand what kerbside and collection point recycling schemes they have in place. To find out more about recycling and what recycling facilities are in place in your local area visit www.recycle-more.co.uk.
It is important to ensure that you wash the pots, bottles or lids thoroughly before recycling as many recyclers cannot use even slightly soiled plastic waste.
For more information on plastics recycling visit www.recoup.org.
For more detailed recycling information visit the Department for Environment, Food and Rural Affairs at www.defra.gov.uk.

Where can I find the nutritional information for your product ranges?

Full nutritional details of all Müller products can be found in the product section. For further, more detailed product information, please feel free to contact Customer Relations.

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Hamper Hunt Competition

1. This promotion is only open to residents of the UK and Republic of Ireland (excluding Channel Islands and Isle of Man) aged 18 years and over. Proof of age may be required.

2. Promotion excludes employees and their immediate families of the Promoter, any agencies involved with the promotion and anyone else professionally connected with the promotion.

3. This promotion is internet based. Entries may only be submitted online at www.mullerdairy.co.uk

4. To enter the competition, entrants must visit www.mullerdairy.co.uk and follow the instructions. Participants will be required to find six hamper items around the site and correctly answer a question about Müller before submitting their contact details as instructed on the website. Entries may only be submitted this way.

5. All correct entries received by midnight on 31st March 2010 will be included into the prize draw.

6. There are 3 bespoke Müller hampers to be won. Each hamper will come in a wicker basket with 4 knives, forks and spoons, 4 wine glasses, 4 dinner plates and a bottle opener. Contents include:

7 x Müller yogurts;
1 x Picnic blanket;
1 x Recipe book;
1 x Apple juice;
1 x Shropshire Gold White Wine;
1 x Wrekin White Cheese;
1 x Seasonal jam (strawberry, damson or raspberry);
1 x Homemade chocolate truffles;
1 x Spiced Mediterranean Chutney;
1 x Local honey;
1 x Gourmet dip selection;
1 x Real Ale Mustard;
1 x Fruit cake;
1 x Chocolate chip cookies;
1 x Chilli and Garlic White Wine Vinegar;
1 x Raspberry Coulis;
1 x Shropshire tea;
1 x Shropshire coffee;
1 x Homemade caramel shortbread;
3 x Cow shaped gingerbread

No entrant may win more than one prize. The Promoter accepts no responsibility for hampers that are lost or damaged once they have been received by the claimant.

7. All prizes are subject to availability. The prize in whole or in part is non-transferable save at the Promoter's sole discretion. No cash or other alternative prize is available in whole or in part, the Promoter reserves the right to substitute a similar prize of equal or greater value at the Promoter's discretion.

8. All prize draws will take place under independent supervision and winners will be notified by email or telephone within 72 hours of each closing date. The hamper will be dispatched within 24 hours of the winner's address details being received. A signature may be required for delivery.

9. Winners must respond to the notification email to supply their delivery address.

10. Prize winners must acknowledge their win by return email to confirm their address within 4 weeks of notification. Failure to do so will result in their prizes being forfeited and re-awarded in which case the new prize winners will be contacted as soon as possible after the redraw. A redraw will take place under the same terms and conditions as the original draw.

11. The Promoter's decision is final on all matters and no correspondence will be entered into.

12. To the fullest extent permissible by law, the Promoter shall not be liable for any loss or damage whatsoever which is suffered or sustained as a result of participation in or use of any prize. The Promoter does not recommend or guarantee the performance of any contractual or other obligations of any third parties associated with the prize and shall not be liable for any fraud committed by any third party.

13. The Promoter accepts no responsibility for entries that are lost, misdirected, illegible, delayed or damaged.

14. All entries become the property of the Promoter. No entries can be returned or copied to the entrant.

15. The personal details of entrants will be used solely for the distribution of prizes and in order to make winners' names and cities available for public inspection and not for future direct marketing purposes. The names and counties of prize winners will be available by sending a SAE to: Abdullahi Noor, Carlson Marketing, Carlson Court, 116 Putney Bridge Road, London SW15 2NQ after 30.04.10.

16. The Promoter reserves the right to disqualify any entrant if it has reasonable grounds to believe the entrant has breached any of the terms and conditions. Entry instructions form part of these terms and conditions.

17. Winners may be required to participate in unpaid publicity as required by the Promoter.

18. The Promoter reserves the right to amend or cancel the promotion without notice at its discretion.

19. The entrant should retain a copy of these terms and conditions for information beyond the closing date.

20. The Promoter: Müller Dairy (UK) Ltd, Shrewsbury Rd, Market Drayton, Shropshire TF9 3SQ, registered in England and Wales with company registration number 2092691.

Pot the Difference Little Stars Competition Terms and Conditions

1. Open to residents of the UK and Republic of Ireland (excluding Channel Islands and Isle of Man) aged 18 years or over.
2. Promotion excludes employees and their immediate families of: the Promoter; any agencies involved with the Promotion; and anyone else professionally connected with the Promotion.
3. Promoter's decision is final on all matters and no correspondence will be entered into.
4. To enter, entrants must visit www.mullerdairy.co.uk and follow the link to the Little Stars Pot The Difference Competition. Entrants must register their details or log-in to enter. Entrants must correctly spot the seven differences between the yogurt pots to be entered into the prize draw. Only one entry per person per week, however, entrants can enter as many times as they wish. Entries will not be carried over to the following week. Entrants must enter every week.
5. One winner will be drawn weekly from all correct entries received during that week. There will be a total of 12 weekly prize draws every Monday from 9 March 2009 until 1 June 2009 inclusive. Entries for each draw will close at midnight on the Sunday before each draw. Correct entries will not be carried forward into any other weekly draw. All correct entries received by 8 March 2009 will be included in the first draw. Final closing date to enter a weekly draw is midnight on Sunday 31 May 2009.
6. There are in total 12 weekly prizes available. Each weekly prize consists of vouchers worth £125 (or the Euro equivalent) that can be redeemed against any Little Stars products sold in any participating outlets retailing Little Stars products. Voucher subject to additional terms and conditions. Entrants can only win one weekly prize.
7. After the closing date, 1 final bonus prize winner will be selected from all correct entries received between 1 March 2009 and 31 May 2009.
8. There is 1 bonus prize available. The bonus prize winner will receive 1 x £250 (or Euro equivalent) voucher which can be redeemed at any participating Early Learning Centre store across the UK and Republic of Ireland. UK consumers can also redeem their gift voucher by phoning 0871 231 3511 or online at www.elc.co.uk. Discount voucher subject to ELC Terms & Conditions.
9. Prizes in whole or in part are non-transferable. No cash or other alternative prizes are available, except that in the event of circumstances outside of its control, the Promoter reserves the right to substitute a similar prize of equal or greater value. 10. Draws will be made at random under independent supervision.
11. Winners will be notified by telephone within 5 days of each draw. If prize winners do not respond to the telephone call notifying them that they are a winner within six weeks of the initial telephone call, this will result in their prize being forfeited and re-awarded in which case the new prize winners will be contacted as soon as possible after the redraw. A redraw will take place under the same terms and conditions as the original draw. For names and counties of winners send a SAE to Katherine Payne, Carlson Marketing, Carlson Court, 116 Putney Bridge Road, London SW15 2NQ after 30.06.09.
12. No responsibility can be accepted for entries that are lost, misdirected, delayed or not received for whatever reason. All entries become the property of the Promoter. No entries can be returned or copied to the entrant.
13. Winners may be required to participate in unpaid publicity as required by the Promoter.
14. The Promoter reserves the right to amend or cancel the promotion without notice at its discretion if necessary.
15. To the fullest extent permissible by law, the Promoter shall not be liable for any loss or damage whatsoever which is suffered or sustained as a result of participation in or use of any prize.
16. The Promoter does not recommend or guarantee the performance of any contractual or other obligations of any third parties associated with the prize and shall not be liable for any fraud committed by any third party.
17.The Promoter reserves the right to disqualify any entrant if it has reasonable grounds to believe the entrant has breached any of the terms and conditions. Entry instructions form part of these terms and conditions.The Promoter: Müller Dairy (UK) Ltd, Shrewsbury Rd, Market Drayton, Shropshire, TF9 3SQ, United Kingdom. Registered company number: 2092691

Local events are a great way to get communities talking and St Andrew's Church Flower Festival 2008 was no exception. Held to help celebrate 150 years since the church's inauguration, it was a real opportunity for the locals to get to know each other.

Set in the village of Welsh Frankton in Shropshire, the festival was made possible thanks to generous donations from local businesses like the Müller Community Trust, as well as the dedication of St Andrew's hard-working parishoners. The result? The festival was, just like the flowers, pretty impressive.

With thanks to Edward Bevan, Müller employee and supporter of St Andrew's Church. Favourite Müller product: Apple Müller Rice.

What other leisure interest can claim to attract locals aged from 4 to 74? That's the spread of member's ages at Nantwich Lawn Tennis Club, some of whom play at county and national level. The club's six courts are also well used by hundreds of youngsters visiting for coaching every year via local schools and holiday courses.

As the Club was nominated by one of our local farmers, the Müller Community Trust was more than happy to fund floodlights for two of its first class courts, as this will help maximise the amount of tennis that can be played by all these keen neighbours of ours.

With thanks to Ron Smith, President of Nantwich Lawn Tennis Club. Favourite Müller product: Müller Corner.

Weston-under-Redcastle maybe a small village in North Shropshire but there was definitely nothing small about their 2008 Annual Village Show. Set on a glorious sunny day in August, more than double the local population went along to enjoy the festivities.

Attractions included a helicopter display, dog agility demonstration, local cricket match and a very popular Flower & Produce competition that ended up with so many entries, it took nearly three hours to judge! It was a great day and the Müller Community Trust was proud to have played a role in helping fund the event.

With thanks to Jane Whittaker, Local Committee Secretary for Weston-under-Redcastle. Favourite Müller product: Cherry Müller Corner.

Just down the road from our dairy you'll find 3rd Market Drayton Brownies. They've been having fun and doing good turns for over 40 years (that's even longer than we've been here). And with a full pack of 24, plus a waiting list, they're still going strong. But unfortunately the same couldn't be said for their 40 year-old flag. So in 2008, the Müller Community Trust gave them the funds to purchase a brand new flag, which they proudly first raised on Remembrance Day last November.

With thanks to Mrs Pat Sumner, Assistant Guider at 3rd Market Drayton Brownies. Favourite Müller product: Müller Rice.

Running through Market Drayton is the Shropshire Union Canal. A short walk from our dairy, the canal is not only a beautiful reminder of a bygone era, but it also brings important tourism to the town.

The Shropshire Union Canal Society works very hard to maintain the canal so others can use and enjoy it, which is why the Müller Community Trust was all in favour of supporting one of their main events - the Ellesmere Festival Boat Rally.

The three-day fundraiser included a concert, free firework display and illumination of the boats. Successful events like this mean a lot to the Society as they not only enhance their funds but also help motivate members who work towards the restoration of one of the busiest inland waterways in the country.

With thanks to Paul Mills, Fundraising & Projects Officer for the Shropshire Union Canal Society. Favourite Müller product: Müller Rice.